The Fine Print

Here is a brief overview of our hotel policies here at the CopperLeaf Boutique Hotel & Spa, from arrival to departure and everything in between. Feel free to contact the hotel directly at 920-749-
0303 to confirm facts.

ADA Policy

ADA compliant guestrooms and suites are available and should be reserved in advance. For additional information, please contact the hotel directly 920-749-0303.

Age Requirement Policy

Guests must be 21 years of age or older with a valid government-issued identification to reserve and to check-in to a guestroom or suite. A person of the minimum age requirement must be
present at check-in and become a registered guest in the room.

Alcohol Policy

Outside alcohol and coolers are prohibited at the CopperLeaf Boutique Hotel & Spa. Alcohol is available for sale at RYE and in your in-room refreshment center in your guestroom or suite.

Arrivals and Departures

Check-in begins at 3:00 p.m.
Check-out is at 11:00 a.m.
Due to our enhanced cleaning procedures, that were introduced during the pandemic, it has become very difficult to honor requests for an early arrival or late departure. We appreciate your
understanding.
Payment Policy
On arrival to the hotel, the CopperLeaf Hotel requires a credit card pre-authorization for 150% of your total charges for your stay. Ancillary charges may include the following: in-room
refreshment center, parking fees, pet fees, RYE Restaurant charges or Spa BenMarcNicos charges. The pre-authorization will hold the funds until check-out, at which time the amount actually
incurred during the stay will be charged. Authorized amounts may take up to 10 business days after departure to be released by your bank or financial institution. The CopperLeaf Boutique
Hotel & Spa will not be responsible for any resulting fees or charges.
Cash
If you choose to pay with cash, we accept cash payments at departure only. On arrival to the hotel, the CopperLeaf Hotel requires a credit card/debit card pre-authorization for 150% of your
total charges for your stay.
Checks
We do not accept checks.
Debit cards
We accept debit cards; however, we highly discourage the use of debit cards for authorization at registration. If you choose to use a debit card, it will be authorized for 150% of your total charges
for your stay. Your bank will immediately place a hold on the amount of funds. These funds will no longer be available for use from your bank account until payment of your account at
departure. Upon departure, any unused amount will be released from hold status at the discretion of your bank or financial institution, which may take up to 10 business days after
departure. The CopperLeaf Boutique Hotel & Spa will not be held responsible for any resulting fees, service charges, or overdraft charges incurred as a result of the authorization.
Gift Certificates/Gift Cards
If you choose to pay with our gift certificate, we will accept your gift certificate at arrival, but the CopperLeaf Boutique Hotel & Spa requires a credit card pre-authorization for any ancillary
charges.

Housekeeping Services

We have put in place enhanced cleaning procedures, and we practice social distancing to ensure a safe distance between interactions. Daily Housekeeping services will not be provided unless
specifically requested. You may request service any day between the hours of 9:00am and 3:00pm. If requested, we request that you leave your guestroom during servicing.  For our long term guests, rooms will be serviced every third day.

Occupancy Policy

Room rates are based on single or double occupancy in guestrooms and suites. Each additional person over 18 years of age will be assessed a $10.00 per evening extra person charge. All
guestrooms and suites at the CopperLeaf Hotel have occupancy limitations due to the City of Appleton Fire Code; maximum of two guests in guestrooms with one king bed and up to four
guests in guestrooms with two double beds or two queen beds. Our suites can accommodate up to four people. For additional information, please contact the hotel directly at 920-749-0303.

Parking

The City of Appleton requires all automobiles to be off the street on the overnight. Behind the hotel is a city-owned, covered, self-parking parking structure that we request our guests to park
in. Rates for parking are $6.00 for overnight parking and can be paid at the gate at departure with a credit card. For those guests that will be using the parking structure multiple times, we
can scan your ticket for you and charge your guestroom account $8.00 per day. We are delighted to charge parking fees to your guestroom account, please inquire with the Front Desk.
Please Note: Always lock your vehicle and do not leave valuables inside. The CopperLeaf Hotel is not responsible for lost items or damage to your vehicle. A loading zone is available on North
Superior Street for approximately 15 minutes for loading and unloading.

Pet Policy

Dogs only.  Well-trained and quiet dogs are welcome at the CopperLeaf Boutique Hotel & Spa.  If your favorite dog is joining you, a fee of $50.00 per day, non-refundable will be placed on your hotel statement.  Maximum: Two dogs. Weight limit: 70 pounds each. Only select accommodations/rooms are pet friendly. It is always advantageous to reserve these
pet friendly guestrooms far in advance to avoid interruptions in your travels. For additional information, please contact the hotel directly at 920-749-0303. A credit card must be presented at
the time of check-in to guarantee against damages or soiled carpets/soft goods in the guestroom. Damages will be billed on a case-by-case basis.
Please Note: The ADA states a certified service animal is trained to perform functions that the individual cannot. A service animal is not a pet and emotional support animals do not qualify as
a certified service animal under the ADA. Certified service animals are always welcome and exempt from all fees.

Property Details

Five floors, 85 total rooms, including 22 one-bedroom suites.

Reservation Details

Age Requirement
Guests must be 21 years of age or older with a valid government issued identification to reserve and to check-in to a guestroom. A person of the minimum age requirement must be present at
check-in and become a registered guest in the room.

Cancellation Policy
Cancel or modify reservations by 3:00 p.m. CST (local hotel time) at least 24 hours prior to arrival to avoid a one (1) night cancellation penalty charge. Our apologies, but there are no
cancellations/modifications allowed on advance purchase, pre-paid or non-refundable reservations.

EAA Air Venture (last week of July each year):
Cancel/modify reservations by 3:00pm CST (local hotel time) at least 7 (seven) days prior to arrival or you will be responsible for the entire stay.

Green Bay Packer Home Games (August-January each year):
Cancel/modify reservations by 3:00pm CST (local hotel time) at least 48 hours prior to arrival or you will be responsible for the entire stay.

Deposit Policy
One night’s room rate and tax is required during special events throughout the year. For additional information, please contact the hotel directly at 920-749-0303.

Early Departure Policy
Guests who depart the hotel prior to their scheduled departure date [on the signed registration card] are subject to an early departure fee of one night’s room and tax. For additional
information, please contact the hotel directly at 920-749-0303.

No-show Reservations
All reservations that “no-show” will be cancelled for the entire stay at 12:00Midnight on the date of arrival unless guest(s) advise us of their late arrival time. Charges will apply. For additional
information, please contact the hotel directly at 920-749-0303.

Third-Party Reservations
If you choose to make a reservation on a different website than ours, you will need to contact the booking agent or the website that you reserved through in order to make any
changes/modifications. You are bound to the cancellation policies agreed to when reserving on their website or through the booking agent. Their cancellation policies may differ from our
standard policies when reserving directly with the CopperLeaf Hotel.

Smoking/Vaping/Damage Policy

The CopperLeaf Boutique Hotel & Spa is a smoke free/vape free property. Smoking/Vaping is not permitted anywhere inside of the hotel. A cleaning fee of $250 per night will be applied to
guestroom account if you and/or your guests smoke/vape in any area of the hotel. Guestroom damage(s) will be applied to the form of payment on file, should any damage occur.

Special Requests

Our hotel staff will always try to accommodate special requests and to personalize your stay. Please share these requests with us at the time of your reservation.

Taxes

All guestroom and suite rates are subject to state and local taxes, which are currently 15.5%. Tax-exempt status: To recognize your organization as tax-exempt, your Wisconsin State Sales Tax
Exempt Number must be on file with the hotel 30 (thirty) days prior to your arrival date. The tax exempt status is only applicable to amounts paid from your organizations account. Individuals
attending your event/function are not exempt from Wisconsin sales tax if they will be paying for their own charges, unless proof of tax-exempt status is shown by each individual guest.

Policies may vary during holidays, special events and are subject to change without notice.

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